A warm welcome to all of our USA shoppers!
If you live in the USA and are shopping online with us, you may have some questions relating to placing your order and having it delivered internationally. We've put together a list of frequently asked questions below, but please don't hesitate to get in touch with us if we can help in any other way!
Can I pay in US dollars?
Yes, our products should automatically display prices in USD, but if not, on your desktop you can change the currency by clicking the drop-down currency selector at the top left of the screen.
How much will I pay for shipping?
We have a flat rate of $24USD for any order being delivered to the USA.
How long will my order take to arrive?
Your order will be processed and dispatched within 2 business days using our national postal service Australia Post. You will be emailed a tracking number when your order is sent. Transit times vary but will usually take 7 - 14 days to reach you.
If my item isn't quite right, can I return it for a refund or exchange?
Yes! If your item isn't as you expected, you may return it to us for a refund or exchange based on all of the following conditions being met:
Your return is initiated within 7 days of receiving your order.
Your return is sent back within 7 days of being approved.
Item/s are in original condition (unworn and unwashed with all tags attached).
A return authorisation has been approved by an EH team member via email.
Proof of purchase is accompanied with the returned merchandise.
The shipping cost to return item is payable by the customer.
Submitting a Return
Please submit your return request via email to email@example.com
Once approved, send the item(s) back to us with a copy of your approval
email, proof of purchase and clear reference to your order number at the following address:
ECLECTIC HOUSE RETURNS
74 OTHO STREET
INVERELL, NSW 2360
PH: 02 6721 0370
Thank you for choosing Eclectic House!